Shipping & Delivery

Ololar ships from China to destinations worldwide. Every order is sent on a Delivered Duty Paid basis, so the price you see at checkout is the price you pay.

Where We Ship

We ship from China to destinations worldwide, and delivery times vary by destination — see the estimates below.

If your country cannot be served by our carrier, we will contact you within two business days and refund your order in full.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been prepared and shipped, tracking information will be provided.

Estimated Delivery Time

The following estimates represent typical transit times after your order has been shipped.

United States
Approximately 10 days
Canada
Approximately 15 days
Australia & New Zealand
Approximately 17 days
Other destinations
Typically 10–20 days

These are estimates, not guarantees. Actual delivery times may vary depending on customs processing, transportation conditions, local carrier operations, public holidays, weather, and other circumstances beyond our control.

DDP Delivery

Ololar uses DDP (Delivered Duty Paid) shipping for every destination we serve.

No Additional Customs Charges

Required customs clearance and applicable import duties and taxes are handled as part of the shipping process. Under normal circumstances, customers do not need to pay additional customs duties or import charges when the package is delivered.

Because DDP shipments require the necessary customs clearance process before final delivery, transit times may be longer than some standard international shipping methods.

Tracking Your Order

Tracking information is provided after your order has been shipped.

Tracking updates may take some time to become active, depending on the shipping route and local carrier system.

Delivery Delays

International shipments may occasionally take longer than the estimated delivery times.

Possible causes include:

  • Customs processing
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • International logistics conditions
  • Local carrier operations

If your package appears to be significantly delayed, please contact us and we will help you check its shipping status.

Need Help With Your Order?

If you have questions about shipping, delivery, or your order, our team is here to help.

[email protected]