Exchange & Return Policy
Thank you for choosing Ololar. We want every customer to feel confident when experiencing our heated gloves designed for Raynaud’s and cold-sensitive hands.
If your purchase does not meet your expectations, we provide return and exchange support for eligible orders. Please review the following policy for details.
1. Returns
You may request a return within 15 days of receiving your order.
Returned products must be in new and unused condition and include all original accessories:
- Heated gloves
- Rechargeable batteries
- Charger
- User manual
- Original packaging and protective materials
Products with signs of wear, use, damage, or missing accessories may not qualify for return approval.
2. How to Request a Return
To request a return, please submit your request through our return service portal.
You may be asked to provide:
- Order information
- Photos of the product
- Photos showing all included accessories
Our customer support team will review your request and provide further instructions after approval.
3. Return Shipping
Because Ololar products are shipped through international fulfillment channels, return shipping arrangements may vary depending on your location, order details, and the reason for the return.
After submitting a return request, our customer support team will provide the appropriate return instructions based on your specific situation.
For returns caused by personal reasons, such as changing your mind, ordering the wrong product, or no longer needing the item, return shipping costs are generally the responsibility of the customer.
If the product arrives defective, damaged during shipping, incorrect, or if the issue is caused by Ololar, we will provide assistance and work with you to find an appropriate solution.
4. Exchanges
We offer exchange support within 15 days of delivery.
Exchange items must meet the following requirements:
- Unused and in original condition
- No signs of wear or damage
- Include all original accessories
Each order is generally eligible for one exchange request.
Exchange arrangements may vary depending on product condition, inventory availability, and your location.
5. Exchange Process
After submitting an exchange request, our customer support team will review your request.
Once approved, we will provide further instructions regarding:
- Return arrangements
- Replacement product confirmation
- Shipping information
6. Defective or Incorrect Items
If your order arrives with any of the following issues:
- Product defects
- Heating function issues
- Incorrect product received
- Missing accessories
- Shipping damage
Please contact us within 7 days of receiving your order.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
After verification, we will provide an appropriate solution, which may include:
- Product replacement
- Accessory replacement
- Other suitable solutions
7. Battery & Charger Policy
Due to international transportation safety regulations, rechargeable batteries and related accessories may have special return and exchange requirements.
If a battery or charger arrives damaged or has a confirmed quality issue, please contact us within 7 days of delivery and provide supporting information.
After verification, we will provide an appropriate solution based on the specific situation.
8. Store Credit Option
If you choose store credit instead of a refund to your original payment method, we may provide additional store credit benefits.
The specific store credit amount will be confirmed during the refund process.
Store credit will be issued as a gift card and can be used toward future Ololar purchases.
9. Address Errors
Please carefully confirm your shipping address before completing your order.
If an order cannot be delivered due to an incorrect address provided by the customer, refunds or replacement shipments may not be available after delivery confirmation.
10. Contact Us
If you have any questions regarding returns, exchanges, or product issues, please contact our customer support team.
We are committed to helping you find the best solution and ensuring the best possible experience with Ololar.